4.7 (1K+)
With a continuous struggle to find a reliable and exceptional maintenance service in Dubai, Colin Thomas and Dan Garner found themselves in a position where establishing such a service is necessary to serve a greater need by many. That’s why in 2008, the two British expats founded We Will Fix It to provide a reliable, professional and cost-effective property maintenance service for customers across Dubai. Fueled by the frustrations of notoriously unreliable technicians and unnecessary multiple visits. Creating We Will Fix It meant providing a service that primarily thrives on exceptional customer service and highly-performed maintenance jobs through appointing well-trained technicians with the necessary knowledge and skill to address the root of any issues and provide long-term, accurate fixes.
Since that time, We Will Fix It has grown to become Dubai’s most reliable independent maintenance service company. Still overseen by Colin and Dan and managed by a skilled team of highly trained Operations and Bookings Managers, We Will Fix It has now completed 250,000+ jobs for more than 45,000 customers in communities throughout Dubai.
In 2018 a new arm of the business was created – Essential Maintenance annual contracts. Using the experience gained from many years of supporting customers across Dubai, Colin and Dan developed simple annual maintenance contracts to cover the essentials. The Essential Maintenance team delivers the same level of customer service and workmanship that customers have come to expect from the We Will Fix It team, also offering 24/7 emergency support 365 days a year.
Whether you’re looking for maintenance at home, in your office, at your warehouse or another place of work, we’ve got you covered at We Will Fix It. Our reputation means everything to us, and we fiercely protect it through our excellent standards of work, training and customer service. Our highly knowledgeable bookings team is top-rated amongst our clients.
We work in all developments and areas throughout Dubai and have completed more than 180,000 jobs for over 40,000 satisfied customers.
Customers can book services and repairs when needed or choose the peace of mind of an annual maintenance contract, giving them 24/7 support with their property needs.
We give accurate arrival times. Our latest figures indicate we get to 98.5% of our jobs early or on time. On the rare occasion that we may be delayed, we will call beforehand to let you know.
Our customers are our biggest priority, and as such, we guarantee to provide you with a friendly and professional service from start to finish.
Our bookings team consists of knowledgeable call handlers directly assisted by qualified tradesmen. This ensures an accurate understanding of the issues at hand, a better and quicker diagnosis, and the ability to provide an immediate quotation for most jobs.
From a leaky tap to a full property AC, duct, and coil clean, no job is too big or small. Our large fleet of technicians is on the road 6 days a week, ready to meet all of your property maintenance needs.
Our business is only something with the incredible staff and all of our highly regarded technicians. Our management team are dedicated to ensuring our employees are well trained, continually meet our rigorous standards and always focus on creating an exceptional customer experience.
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Created by CreateME Agency
In 2008 Colin Thomas had trouble finding a reliable company to deal with maintenance issues at his own home – back then a shared man-pad encountering its fair share of household wear and tear. With the plight of Dubai residents as his driving force, he got to work building the no-nonsense maintenance company we know and love today.
Having lent his marketing expertise to household name FMCG brands during his early career, Colin is passionate about forging an authentic connection with customers and can often be found checking in on the latest issues to ensure WWFI goes the extra mile to know and fix the problems that other companies can’t. As a truly hands-on Managing Partner and the voice of our regular podcast, he dedicates every day to delivering a transparent and reliable maintenance service that customers can trust.
Dan Garner has been shaping WWFI since its inception, and he remains as enthusiastic about its people today as he was back in 2008 when it was a passion-project of two.
As a family man and longtime Dubai expat, Dan is no stranger to the weird and wonderful ways of doing business in the UAE and as such, he is dedicated to upholding the values of WWFI’s thousands of customers as well as its 100+ full time staff. Always striving to ensure two-way satisfaction, he is central to the delivery of ongoing training as well as clear and attainable career growth for everyone who joins the team. Dan is arguably at his happiest during our Wednesday catch ups where he can be found giving out team rewards, directing staff/customer role play and initiating collaborative problem-solving with some laughs along the way.
Phillip Begley leads our team of experienced customer service executives and is a powerhouse when it comes to diagnosing those bigger or trickier jobs during initial conversations with our customers. Having built business with some of Dubai’s leading main contractors in the field of construction, Phillip brings a wealth of experience to his role co-ordinating solutions and ensuring we always identify the root cause of even the most ambiguous home maintenance issues from the very start.
As our go-to for all things number related, Shangrila Cuarenta’s door is always open. Fortunately for us, she enjoys flexing her people skills as much as much as she does balancing the books! With a keen eye for detail, Shangrila brings her own brand of intuitive talent-spotting to our successful recruitment process and inspires new recruits with her inclusive and conscientious approach. When she is not busy crunching and communicating WWFI spreadsheets, Shangrila enjoys spending time with her family, including two beautiful children, CJ and Zai.
A self-confessed super-planner, Mae Anne De Vera has been ensuring WWFI HQ is logistically ship-shape since 2016. Donning multiple hats including team management and training, customer liaison and office planning, Mae is a magnet for high-pressure environments and has purposefully steered her career towards fast-paced, client-centric roles where she can truly make life easier for customers and colleagues alike.
Seasoned hospitality professional Jill Rippingale is our resident social butterfly. Popular with staff and customers alike she is proficient at problem solving and believes strongly that excellent service coupled with strong, authentic customer relations is the only route to solid retention. As contracts manager, Jill is engaged with the lifecycle of WWFI clients and loves nothing more than turning ‘ad-hoc jobbers’ into fully fledged year-round community members.
