Our Story

Home » Our Story

OUR STORY

In 2008 British Expats, Colin Thomas and Dan Garner, established We Will Fix it to provide a reliable, professional and cost-effective property maintenance service for customers across Dubai. Fueled by the frustrations of notoriously unreliable technician’s and unnecessary multiple visits, Colin and Dan strove to create a maintenance service that thrived on exceptional customer service and well-trained technicians that complete the job right – first time and guaranteed.

Since that time, We Will Fix it has grown to become Dubai’s most reliable independent maintenance service company. Still overseen by Colin and Dan and managed by a skilled team of UK trained Operations and Bookings Managers, We Will Fix It has now completed 180,000 jobs for more than 40,000 customers in communities throughout Dubai.

In 2018 a new arm of the business was created – Essential Maintenance annual contracts. Using the experience gained from many years supporting customers across Dubai, Colin and Dan developed simple annual maintenance contracts to cover the essentials. The Essential Maintenance team deliver with the same level of customer service and workmanship that customers have come to expect from the We Will Fix It team 24/7, 365 days a year.

WHY CUSTOMERS LOVE WE WILL FIX IT

Whether you’re looking for maintenance at home, in your office, at your warehouse or another place of work, we’ve got you covered at We Will Fix It. Our reputation means everything to us, and we fiercely protect it through our excellent standards of work, training and customer service. Our highly knowledgeable bookings team is especially popular amongst our clients.

HIGHLY USED AND RECOMMENDED

We work in all developments and areas throughout Dubai and have completed more than 180,000 jobs for over 40,000 satisfied customers.

FLEXIBLE SERVICE OPTIONS

Customers can book services and repairs when needed or choose the peace of mind of an annual maintenance contract, giving them 24/7 support with their property needs.

Click Here To Learn More About Essential Maintenance

PUNCTUALITY

We give accurate arrival times. Our latest figures indicate we get to 98.5% of our jobs early or on time, on the rare occasion that we may be delayed we will call beforehand to let you know.

CUSTOMER SATISFACTION GUARANTEED

Our customers are our biggest priority and as such we guarantee to provide you with a friendly and professional service from start to finish.

KNOWLEDGEABLE BOOKINGS TEAM

Our bookings team consists of knowledgeable call handlers directly assisted by qualified tradesmen. This ensures accurate understanding of the issues at hand, better and quicker diagnosis and the ability to provide an immediate quotation for most jobs.

SIZE ISN'T AN ISSUE

From a leaky tap to a full property AC, duct and coil clean, no job is too big or small. Our large fleet of technicians are on the road 6 days a week, ready to meet all of your property maintenance needs.

OUR MANAGEMENT TEAM

Our business would be nothing without the incredible staff and all of our highly regarded technicians. Our management team are dedicated to ensuring our employees are well trained, continually meet our rigorous standards and always focus on creating an exceptional customer experience.