Essential AMC Contract Dubai – 24/7 Annual Maintenance Services

An Annual Maintenance Contract (AMC ) is a comprehensive home maintenance package that covers essential maintenance services for your home throughout the year. It includes year-round AC servicing, 24-hour emergency support for AC, plumbing, and electrical repairs and access to a customer service call centre 365 days a year. The contract is designed to provide homeowners, landlords, and tenants with peace of mind by bundling essential maintenance services together at a discounted rate.

The benefits of an AMC contract vary depending on your role:

For Homeowners:

• No more hunting for reliable service providers
• Significant cost savings by bundling essential maintenance services at a discounted rate
• Prevention of issues before they become bigger problems
• Ensures all services meet municipality requirements and proper safety measures are followed
• Keeps property value high by maintaining it in good condition

For Landlords:

• Takes the burden off managing maintenance calls from tenants
• Provides a single point of contact for all maintenance-related issues
• Handles AC, electrical, and plumbing issues promptly and efficiently
• Streamlines communication and reduces constant calls about malfunctioning systems

For Tenants:

• Helps meet tenant maintenance responsibilities while saving time and effort
• Saves money by fixing and preventing issues before they arise
• Protects the security deposit by ensuring proper maintenance
• Increases the likelihood of receiving the full deposit back when moving out

The Essential Annual Maintenance Contract in Dubai includes:

1. 24/7 Emergency Service & Customer Care

• Around-the-clock emergency service for any AC, plumbing, and electrical issues throughout the year
• Access to our customer service call centre at any hour of the day, 365 days a year
• 90-minute-to-doorstep emergency response

2. Air Conditioner Maintenance Service

• Comprehensive 14-step AC inspections and maintenance service
• Performed 3 times per year
• Includes full assessment, disinfection, troubleshooting, and resolution
• Covers any AC repairs that come up throughout the year

3. Electrical Inspections & Repairs

• Annual inspection performed by certified technicians
• Checks for loose wiring, overloaded circuits, and potential fire risks
• Covers any ad-hoc repairs and emergency electrical issues throughout the year

4. Plumbing Inspections & Repairs

• Thorough annual plumbing inspection by experienced professionals
• Checks for hidden leaks, clogged drains, faulty fixtures, and water pressure issues
• Covers any plumbing issues that arise throughout the year under emergency cover

Additional Benefits:

• Free labour for replacement AC, electrical, and plumbing hardware
• Free small parts and consumables (see contract for details)
• 12-month warranty on all parts supplied
• Fixed discounts on all other services year-round
• Monthly payment options available

Maintenance visits are scheduled as follows:

• AC Maintenance: 3 times per year – comprehensive 14-step inspections and maintenance
• Electrical Inspections: Annual (1 time per year)
• Plumbing Inspections: Annual (1 time per year)
• Emergency Services: Available 24/7/365 whenever issues arise

We Will Fix It offers two main options:

1. Standard Essential Maintenance Contract

• Covers AC servicing, electrical and plumbing inspections/repairs, and 24/7 emergency support
• Free labour for replacement hardware and small parts/consumables

2. Essential Maintenance Inclusive Contract (New for 2025)

• Includes everything in the standard contract, plus all AC hardware parts and consumables included
• Provides more predictable, all-inclusive coverage with no surprise AC bills
• Currently available in select communities only

For specific customisation options, contact our customer service team directly at 800-FIX (800-349) or WhatsApp us for a personalised estimate.

Yes, home annual maintenance contracts are worth it for both villas and apartments in Dubai. Here’s why:

Annual Villa Maintenance Contract Benefits:

• Larger properties with more AC units and systems require more maintenance
• Preventive maintenance helps avoid costly repairs
• Provides peace of mind knowing emergency support is available 24/7
• Fixed costs make budgeting easier

Annual Apartment Maintenance Contract Benefits:

• Reduces dependency on landlords or property managers for maintenance
• Protects your security deposit through proper maintenance
• Covers shared systems and individual unit issues
• Saves money by preventing issues before they escalate

Cost Saving Benefits:

• Bundled services at discounted rates
• Prevents expensive emergency repairs
• Includes free labour for replacement hardware
• Fixed discounts on all other services year-round

Our annual maintenance contract is designed to provide significant cost savings compared to paying for services individually when issues arise.

The comprehensive 14-step AC maintenance service includes:

1. Full assessment of the AC system
2. Disinfection of components
3. Troubleshooting of any issues
4. Resolution of problems found
5. 3 Scheduled services
6. Repairs for any AC issues that come up throughout the year
7. Free labour for replacement AC hardware
8. Free small AC parts and consumables (as per contract details)
9. 12-month warranty on all parts supplied

Yes, the following services are not included in the standard AMC:

• Duct cleaning (available as a separate service)
• Coil cleaning (available as a separate service)

However, these services are available at discounted rates to AMC customers as part of the “fixed discounts on all other services year-round” benefit.

Duct and coil cleaning is required less frequently than AC servicing, with coil cleaning usually taking place at 18-month to 2-year intervals. Because these services may or may not be required during the term of your home maintenance contract, We Will Fix It chooses to minimise your package cost by not bundling them in. Duct and coil cleaning is available at a discount to Essential Maintenance customers.

Yes, the team will provide full troubleshooting and resolution for any plumbing and/or electrical faults that should arise in your home throughout the year. You will only be liable for part replacements if these should be necessary, and all parts provided by We Will Fix It are covered under warranty. We also stipulate that any faults that are external to your property’s own plumbing and electrical systems, such as underground leaks or issues relating to partner properties, will not be covered by the essential maintenance contract.

As a non-emergency service, water tank cleaning is charged separately at a 20% discounted rate. Handyman tasks such as hanging shelves, assembling furniture and decorating will also be separately chargeable – minus the call-out fee, saving you AED 100 on every DIY job we carry out.

If you decide to move property, you will not be penalised. The total pro-rata amount remaining on your old contract will be discounted against a 12-month new contract. If you wish to terminate your essential maintenance contract, it will be refundable on a pro-rata basis. You will receive an equivalent refund on your investment with the exception of a 25% retainer fee to cover our initial outlay on customer care, labour and materials. You will receive 75% of the remaining contract value in a pro-rata refund.

Essential Maintenance has a dedicated call centre (contact via freephone 800 349 or WhatsApp +971501027586) manned by our own staff 24 hours a day. In an emergency, our technicians will arrive within 90 minutes at any time of the day or night.

While the annual cover is certainly a no-brainer for anyone independently managing the upkeep of a home, We Will Fix It has witnessed a steep rise in the number of tenants taking out annual home maintenance contracts over the last 3 years. Our customers highly value peace of mind, irrespective of whether they rent or buy. With contracts explicitly halving a household’s annual maintenance outgoings in most cases, they also happen to make clear financial sense for all. With benefits that impact both owner and occupier, We Will Fix It’s customer base includes many landlords who choose to cover the cost of an annual home maintenance contract either in part or in full. A contract minimises the need for tenant and landlord communication and cash transfers, which, coupled with the cost savings, ensures a clearly defined and stress-free year ahead. Alternatively, if a shared essential maintenance contract is something you would like to explore, We Will Fix It can facilitate dual communication and split payments on request.

Our prices have been made fully transparent to highlight the significant savings that are available to you as part of our essential maintenance contract. With all AC and household emergencies covered, there is no loophole available to us for up-selling or charging you more. Non-emergency services are available to you additionally at your own discretion, and you will qualify for a discount on these throughout the duration of your contract.

An annual essential maintenance contract is essentially a loyalty scheme, which means every time one of our customers signs up, we know that for the year ahead, all agreed work is lined up for the business, thereby reducing the need for us to expend further resources competing in the market. A widening and guaranteed customer base lets us plan our time and incomings far more effectively, enabling our teams to spread their workload consistently by due date, size and location, and offering greater economies of scale for spending on materials like refrigerant gas and tool replacements. This more efficient P&L lets us calculate a better rate for contract customers, who are benefitting from the same industry-leading service they would get with We Will Fix It, but following a larger-scale, pre-planned and generally more cost-effective format. It’s what we consider to be a genuine ‘win-win’.

1) We Will Fix It uses only locally produced, highest quality refrigerant gas to help prevent future breakdowns, and all are recycled for the benefit of the environment.

2) Our business model hinges on us getting the job right the first time, which is why we employ only fully trained and qualified AC technicians to ensure maximum competency.

3) We source only genuine parts, invest in the latest market-leading cleaning systems and never condone questionable repair practices.

4) After 15+ years, 40,000 customers and 180,000 jobs, our reputation is among the most trusted in the region.