What Should a Technician Check During an A/C Service?

Well, I guess that depends on whether they are professionals that use an actual A/C maintenance checklist or those ‘jack of all trades’ that turn up all too frequently with only a hammer no matter what the job that needs to get done!

Very few people understand what actually takes place as part of a proper service of an A/C system. After all, there isn’t much to see apart from either the legs of a technician with their head in the ceiling or an empty ladder once they have disappeared onto the roof. 

Colin Thomas, business partner at We Will Fix It Services (800-349 (800-FIX) or www.wewillfixit.com, takes us through what actually should happen when the A/C technician disappears out of sight (and sometimes out of mind) and what a checklist for air conditioning maintenance should look like when translated into real life. [is this an article for our site? if so no need to quote Colin or give the number]

There’s nothing more critical for a property in the UAE than defective air conditioning during the summer months. However, for many people, this only becomes a priority two minutes after an A/C unit stops cooling! 

Whilst sometimes unavoidable, there are lots of things that you can do to help avoid unnecessary breakdowns and also minimise your energy bills. However, before we discuss the specifics, let’s start with the basics.

What Parts Does Your A/C Have?

 There are a few different main types of A/C systems commonly used here in the UAE:

Split A/C

Most commonly used in villas or low-rise apartment buildings, this system is called ‘split’ because it comprises outdoor and indoor components that work together to produce the required cold air. Basically, the outdoor unit’s main job is to produce the cooling and the indoor unit is there to convert this cooling into cold air ready for it to be distributed to where it is needed.

Chilled Water (District Cooling)

Chilled water systems are usually found in high-rise apartment blocks here in the Middle East, although some villa developments such as Green Community and Jumeirah Islands here in Dubai have also adopted district cooling A/C systems. The main difference with these systems is that the cooling comes from a central provider for all properties and is distributed to each property via a pipe providing a constant flow of chilled water. Hence, all that is needed is an indoor heat exchanger to convert the chilled water into cool air.

Package A/C

Often used to chill large spaces within large low-rise buildings such as shopping malls or hotels, the principles of a package unit are very similar to a split A/C system except that all the required components are located in one ‘package’ on the roof of the building.


‘Servicing’ is the most abused word in the A/C world, so remember to ask more questions when someone claims to be servicing your AC system!  

We regularly hear our clients say that ‘a man came with a ladder, serviced all the A/Cs in their villa and it only took 15 minutes in total’.


The maximum that could be done in this time is to spray down the indoor air filters, which is only a small part of the proper A/C service steps.

So What Is a Proper A/C Service Then?

A comprehensive A/C service should take between 30 and 45 minutes for each unit serviced. To work out how many A/C units you have, count the number of temperature controllers you have on the walls, as each corresponds to one unit.

As the majority of A/Cs here in Dubai are split units, we are going to focus on this type of unit as an example of what should be included with the service.

These units have two parts: the outdoor unit which is normally located outside on the roof or walls of the building and the indoor unit which will be above a false ceiling, often in the bathroom areas. 

Both parts require attention. Below is a list of the outdoor components.

  • Condenser Filters: These are the main radiators for the A/C system and their job is to expel the heat removed from the property. Here in Dubai, these filters can get cakedin sand and hence need to be cleaned regularly. To do this, the technician should use a power-sprayer rather than just the pressure from a domestic tap to ensure the filters are fully cleaned.
  • Compressors: These are the main engine of the system responsible for circulating the coolant. The technician should check both their electrical and mechanical condition to warn of future failures.
  • Capacitors: These act as the starter motor for the compressor. If your A/C fails suddenly, a failed capacitor is often the culprit.
  • Filter Dryers: The gas must be kept clean and dry to be effective and the filterdryer does this job. The technician should ensure these are not blocked and operating correctly.
  • Gas Pressure: The correct gas pressure is critical to the effective cooling of your system, so it must be monitored closely. We only use US or European-made gas as this is much more stable and consistent versus the gas made on the sub-continent. This prevents future compatibility issues.
  • Wiring: As all the wiring and electrical components are exposed to the harsh elements, general checks of all the wiring should be done each time your A/C units are serviced.

Inside the Villa

The indoor part of a split AC system is known as the evaporator. It looks like a big metal box with pipes coming out of it and is normally located above a false ceiling. This has several elements that need to be serviced:

  • Evaporator Air Filters: These should be cleaned to maximise airflow through the unit and disinfected to ensure any bacteria present are killed off.
  • Fan Motors: Noisy fan motors can cause nightmares and, in most cases, they are easy to fix. Hence, as part of a thorough service, not only should their correct operation be checked, but if noisy, the technician should also realign the fan motor, check the fan blowers are not damaged and also tighten the mounts.
  • Evaporator Waste: The number one cause of A/C leakage is blocked evaporator waste caused by dirt buildup from the evaporator. These should be checked and cleared as needed.
  • Evaporator Trays: The tray is there to catch the water produced because of the air being cooled and it tends to get gunky with dirt and grease carried in the air. As a bare minimum, these trays should be disinfected and ideally removed and power-washed.
  • In-room air vents: After even a couple of months, the air vents in each room can look unsightly, so they should be cleaned during every service. Most vents have removable filaments to make cleaning easier and more thorough. 
  • Temperature Check: This is the final check that ensures the whole system is working well. These days laser temperature gauges can read the temperature of the air coming out of the vents to 0.1 of a degree and for an average split A/C, the reading should be between 15 and 17 degrees Celsius.
  • Duct Cleaning: Remember the scene in Mary Poppins with the chimney sweep? Well, duct cleaning is simply a more modern version of chimney sweeping that uses a big mechanised rotating brush to clean the dirt from the duct and an industrial-sized vacuum cleaner to suck the dirt out of the vents. Duct cleaning is a very different proposition to AC servicing and should primarily be considered if you have family members with respiratory problems, or if you have moved into a different property that may not have been recently cleaned. Duct cleaning should be carried out every 12 to 18 months as a general rule. Remember that this procedure helps clean the dust and does NOT directly improve the cooling.

Myths and Truths About Air Conditioning

  • A/Cs don’t need to be serviced if not used. Wrong! Half of a split A/C system is on the roof and exposed to the elements. Hence, it will get dirty and therefore less effective whether or not you use it. Regular use will obviously speed up the need to get an AC serviced. However, most chilled water systems will be less affected in this way.
  • 2 A/Cs in my property are not cooling. Are their problems linked? Unlikely, but possible if it is an electrical fault.
  • My A/C doesn’t work. Doesn’t it just need more gas? Not always. Bizarrely, sometimes too much gas will stop the unit cooling and very often, the gas is just fine. The issue of an AC stopping from cooling can be something completely different.
  • If I regularly service my A/Cs, will my energy bills be any lower? A clean A/C is an efficient A/C as it is able to cool to its maximum potential and therefore, the compressor does not need to run as much. So, yes, your energy bills will be lower.

Feeling like an A/C guru and think you could do the servicing yourself? 

Now that you’re aware of what a technician should check during an A/C service, you certainly know better.

Just remember that as the process described above requires using the standard A/C inspection checklist and involves mixing electricity with water, it is best left to the professionals like us! 

Feel free to call us at We Will Fix It on 800-FIX (800-349) or www.wewillfixit.com for more details.

No Comments

Sorry, the comment form is closed at this time.